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Difficulty: MediumConsumer Protection: Rights of Consumers, Exploitation, and Redress Mechanisms

A chemical manufacturing firm in Nigeria routinely prints inaccurate weight specifications and unauthorized quality marks on its pre-packaged household cleaning detergents. Which fundamental consumer right is directly breached by this deceptive practice, and which regulatory authority has the statutory mandate to enforce industrial quality standards for such manufactured items?

  1. Right to information, enforced by the Standards Organisation of Nigeria (SON)Answer
  2. B
    Right to safety, enforced by the National Agency for Food and Drug Administration and Control (NAFDAC)
  3. C
    Right to choose, enforced by the Federal Competition and Consumer Protection Commission (FCCPC)
  4. D
    Right to redress, enforced by the Manufacturers Association of Nigeria (MAN)

Answer

Right to information, enforced by the Standards Organisation of Nigeria (SON)
The consumer's right to information ensures that buyers are protected against fraudulent, misleading, or deceitful advertising, labeling, and packaging. In Nigeria, the Standards Organisation of Nigeria (SON) is the statutory body empowered to establish, monitor, and enforce quality standards and accurate measurement metrics for non-food manufactured products.

Step-by-Step Solution

1
Analyze the nature of the consumer rights breach
Printing false weight data and deceptive quality marks deprives buyers of truthful data required to make informed purchasing choices, violating the Right to Information.
The Right to Information mandates that consumers receive accurate facts regarding product quality, quantity, potency, and purity.
2
Identify the appropriate regulatory body for industrial pre-packaged goods
The Standards Organisation of Nigeria (SON) oversees standard metric specifications, quality certification (NIS), and legal metrology for industrial manufactured products.
While NAFDAC regulates food and drugs, SON handles general manufactured goods and industrial standard compliance in Nigeria.

Key Concept

Consumer Rights and Regulatory Agency Roles
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Topics

Consumer Protection: Rights of Consumers, Exploitation, and Redress Mechanisms

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