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Difficulty: MediumFreedom from Unfair Discrimination

A travel agent is organizing a series of international tours for various clients. According to the Equality Act 2010, which of the following actions by the agent would be considered UNLAWFUL discrimination?

  1. A
    Declining to provide a service to a person because they are a member of a specific political party.
  2. Refusing to process a booking for a client because of their religious beliefs.Answer
  3. C
    Rejecting a customer's application for a tour because they do not hold a university-level qualification.
  4. D
    Turning away a group of potential clients because of their current job or occupation.

Answer

The correct answer is refusing to process a booking for a client because of their religious beliefs.
The correct answer is correct because 'religion or belief' is specifically listed as one of the nine protected characteristics under the Equality Act 2010. Refusing to provide a service, such as a travel booking, based on a person's religious beliefs is a direct violation of this law.

Step-by-Step Solution

1
Identify the legislation governing unfair discrimination in the UK.
The Equality Act 2010 is the primary law protecting people from discrimination in the workplace and in the provision of services.
The question specifically asks about legality under this Act.
2
Review the list of protected characteristics provided in the 'Life in the United Kingdom' handbook.
The protected characteristics are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Knowing these characteristics is essential to distinguishing between legal and illegal actions.
3
Evaluate the options to see which one involves a protected characteristic.
Religious belief is a protected characteristic, while political party membership, education level, and occupation are not.
This allows for the identification of the unlawful action.

Key Concept

Protected Characteristics under the Equality Act 2010
Estimated Time:1m 0s
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Topics

Freedom from Unfair Discrimination

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