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Difficulty: EasyTherapeutic Communication

Match each therapeutic communication technique with the corresponding example of the practical nurse's response.

  • ReflectingThe nurse states, 'You are feeling angry because the healthcare provider did not visit.'
  • ClarifyingThe nurse states, 'I am not sure I understand. Can you explain what you mean by everything is wrong?'
  • Broad openingThe nurse asks, 'What would you like to discuss during our time together today?'
  • Using silenceThe nurse sits quietly and maintains eye contact while the client cries softly.

Answer

Reflecting matches with repeating the client's angry feelings; Clarifying matches with asking for more explanation of a vague statement; Broad opening matches with asking what the client wants to discuss; Using silence matches with sitting quietly while the client cries.
Each therapeutic communication technique has a specific purpose in building the nurse-client relationship. Correctly matching the technique to its clinical application demonstrates an understanding of foundational psychosocial nursing skills.

Step-by-Step Solution

1
Review the therapeutic communication techniques listed on the left.
The techniques are Reflecting, Clarifying, Broad opening, and Using silence.
Understanding the definitions of these basic techniques is necessary to identify them in clinical practice.
2
Analyze the nurse's statement: 'You are feeling angry because the healthcare provider did not visit.'
This pairs with Reflecting.
The nurse is mirroring the client's expressed feelings back to them to validate their emotion without offering advice.
3
Analyze the nurse's statement: 'I am not sure I understand. Can you explain...'
This pairs with Clarifying.
The nurse is seeking further explanation for a vague or unclear statement to prevent misinterpretation.
4
Analyze the remaining two clinical examples.
The open-ended question asking the client what to discuss pairs with Broad opening. Sitting quietly with a crying client pairs with Using silence.
A broad opening hands the control of the conversation to the client, while silence provides a supportive, non-verbal presence for emotional processing.

Key Concept

Therapeutic Communication
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Topics

Therapeutic Communication

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