Match each client scenario or statement with the most appropriate therapeutic communication technique the nurse should utilize.
- A client paces the hallway rapidly with clenched fists, avoiding interaction with peers.Making observations
- A client states, 'I am completely useless now that I can't work due to this illness.'Reflecting
- A client shares a disorganized, rambling account of why they stopped taking their prescribed medication.Clarifying
- A newly admitted client sits rigidly in a chair, staring at the floor without speaking.Offering silence
Answer
The pacing client pairs with Making observations; the client stating uselessness pairs with Reflecting; the rambling client pairs with Clarifying; the silent client pairs with Offering silence.
Each clinical presentation requires a specific communication technique tailored to the client's needs. Making observations is best for acknowledging nonverbal cues of agitation and inviting dialogue. Reflecting is ideal for validating expressed feelings of worthlessness and promoting emotional exploration. Clarifying is necessary when a client's message is disorganized or unclear to ensure understanding. Offering silence is most appropriate when a client is nonverbal and needs time to process their environment or feelings.
Step-by-Step Solution
Key Concept
Therapeutic Communication Techniques