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Question

Difficulty: EasySelf-Service Portals and Experience Cloud for Support

Cloud Kicks wants to grant external users on its public Experience Cloud site access to search and view published Knowledge articles without requiring them to log in. Which action should the administrator take in Experience Builder to meet this requirement?

  1. Enable Public Access in the Experience Builder site settings.Answer
  2. B
    Create a custom profile for guest users and assign additive object permissions via permission sets.
  3. C
    Enable Grant Access Using Hierarchies on the Knowledge object under Organization-Wide Defaults.
  4. D
    Change the default Case Assignment Rule to assign unauthenticated requests to the Guest User.

Answer

Enable Public Access in the Experience Builder site settings to allow unauthenticated site visitors to view published Knowledge articles.
Enabling Public Access in Experience Builder settings allows unauthenticated site visitors to access public pages and view published Knowledge articles without needing credentials.

Step-by-Step Solution

1
Identify the access requirement for unauthenticated portal visitors.
Unauthenticated visitors interact with an Experience Cloud site via the Guest User Profile.
Public access must be explicitly enabled for an Experience Cloud site to allow guest users to view pages without logging in.
2
Configure site access settings in Experience Builder.
Enabling Public Access in General Settings grants unauthenticated visitors access to published articles exposed on public pages.
This single configuration setting toggles public page visibility for unauthenticated users.

Key Concept

Experience Cloud Site Public Access for Self-Service Knowledge
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Topics

Self-Service Portals and Experience Cloud for Support

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