Examkin

Question

Difficulty: EasyService Cloud Console Configuration

A Salesforce Administrator is setting up a new Lightning Service Console app for a tier-two support team. Place the steps for creating and publishing this console app in the correct chronological order.

  1. 1Navigate to Setup, open App Manager, and click New Lightning App.
  2. 2Select Console Navigation as the app navigation style.
  3. 3Add desired productivity components to the Utility Bar.
  4. 4Assign the new console app to the Tier-Two Support user profile.

Answer

The correct sequence starts with creating a New Lightning App in App Manager, specifying Console Navigation as the navigation style, adding items to the Utility Bar, and finally assigning the app to the appropriate user profiles.
Building a Lightning Service Console app follows the step-by-step Salesforce App Manager wizard: initiating app creation in Setup, defining the app as Console Navigation, adding footer tools via the Utility Bar, and granting access by assigning target User Profiles.

Step-by-Step Solution

1
Access App Manager in Setup and click New Lightning App
Launches the Lightning App Wizard to define app details.
All new Lightning console applications must be created from the App Manager.
2
Set App Options to Console Navigation
Configures the app to open records in primary tabs and subtabs.
Choosing Console Navigation distinguishes a Service Console app from a standard tabbed app.
3
Configure Utility Items
Adds quick-access tools to the footer of the console app.
Utility components are added after navigation style and app details are defined.
4
Assign User Profiles
Grants visibility and access to designated support representatives.
Profile assignment is the final stage of the app creation wizard before saving.

Key Concept

Service Cloud Console Configuration Sequence
Rate this question

Topics

Service Cloud Console Configuration

More questions from this topic