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Difficulty: HardLightning App Builder Pages (App, Home, Record Pages)

Universal Containers configured a custom Lightning Record Page for the Case object designed specifically for Tier 2 escalation engineers. The management team requires this customized layout to display only when engineers view cases assigned to the 'Tier 2 Escalation' Record Type while working inside the Service Console application. Support representatives viewing cases in the standard Sales application must continue seeing their existing app assignment. Which activation assignment combination must be configured in Lightning App Builder to satisfy this business requirement?

  1. Assign the new Lightning page as App, Record Type, and Profile, specifying the Service Console app, the Tier 2 Escalation record type, and the Tier 2 Support profile.Answer
  2. B
    Assign the new Lightning page as Org Default, and configure component visibility filters on the page canvas based on User Profile and Record Type fields.
  3. C
    Assign the page as App Default for the Service Console app, and modify the Tier 2 Escalation picklist assignment under Object Manager settings.
  4. D
    Assign the page as App Default for both the Sales and Service Console applications, then restrict page view access using a dedicated Permission Set.

Answer

Assign the new Lightning page at the App, Record Type, and Profile level, selecting the Service Console application, Tier 2 Escalation record type, and Tier 2 Support profile.
Activating the Lightning Record Page using the 'App, Record Type, and Profile' level allows admins to define specific combinations where the layout should apply. Because the business requirement demands targeting a specific app (Service Console), record type (Tier 2 Escalation), and user profile, this granular activation option is required.

Step-by-Step Solution

1
Analyze the activation scope requirements
The requirement specifies restrictions based on three criteria: App (Service Console), Record Type (Tier 2 Escalation), and User Role/Profile (Tier 2 Support Representatives).
Lightning App Builder supports three activation levels: Org Default, App Default, and App, Record Type, and Profile.
2
Evaluate activation hierarchy precedence
The App, Record Type, and Profile combination has the highest precedence in Salesforce page assignment evaluation.
When a record page is assigned at the App + Record Type + Profile level, it overrides App Default and Org Default assignments whenever all three criteria match.
3
Select the correct activation option
Activating the page specifically for Service Console + Tier 2 Escalation record type + Tier 2 Support profile satisfies all conditions without altering experience in the Sales app.
Users in the Sales app or viewing different record types will safely fall back to the existing App Default or Org Default assignments.

Key Concept

Lightning Record Page Activation Hierarchy and Precedence
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Topics

Lightning App Builder Pages (App, Home, Record Pages)

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