Question

Difficulty: MediumDuplicate Management and Matching Rules

An administrator at Vanguard Logistics needs to implement duplicate management to detect and prevent duplicate records on a newly created custom object named Vendor. What is the correct sequence of configuration steps required to fully set up and enforce duplicate detection?

  1. 1Create a custom Matching Rule on the Vendor object defining the matching criteria fields and equation logic.
  2. 2Activate the custom Matching Rule.
  3. 3Create a new Duplicate Rule for the Vendor object and associate it with the activated Matching Rule.
  4. 4Configure the Duplicate Rule enforcement actions (such as Block or Allow with Alert and Report) and operations settings.
  5. 5Activate the Duplicate Rule.

Answer

The correct sequence starts with creating the custom Matching Rule, activating it, creating the Duplicate Rule and associating the activated Matching Rule, configuring the Duplicate Rule actions (Block/Allow, Alert, Report), and finally activating the Duplicate Rule.
Configuring Salesforce duplicate management requires setting up comparison logic before defining user actions. First, an administrator creates and activates a Matching Rule. Next, the administrator creates a Duplicate Rule, assigns the active Matching Rule, configures enforcement actions (Block/Allow, Alert, Report), and activates the Duplicate Rule to launch duplicate enforcement.

Step-by-Step Solution

1
Create the custom Matching Rule
Matching criteria and field logic are defined for the Vendor object.
Matching criteria must exist before any duplicate evaluation or enforcement can take place.
2
Activate the custom Matching Rule
The Matching Rule status changes to Active.
Salesforce duplicate rules can only reference matching rules that are in an active state.
3
Create a new Duplicate Rule
A Duplicate Rule shell is established on the Vendor object pointing to the activated Matching Rule.
The duplicate rule acts as the bridge connecting matching criteria to user execution actions.
4
Define Duplicate Rule actions and settings
Enforcement preferences (e.g., Allow vs. Block, Alert message, Report logging) are specified.
Configuring settings dictates how Salesforce responds when a match occurs.
5
Activate the Duplicate Rule
Duplicate detection enforcement goes live for users.
Until activated, a duplicate rule remains inactive and will not monitor or restrict duplicate record creation.

Key Concept

Salesforce Duplicate Management Configuration Order
Estimated Time:1m 30s
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