A Salesforce Administrator is building a record-triggered flow on the Case object that runs upon record creation. The flow must route the case to different regional support queues depending on the associated Account's Region field value. If the Region field on the Account is unpopulated, the case must be assigned to a default corporate queue. Which Flow Builder element configuration should the administrator implement to evaluate the Account's Region value and direct the flow execution path accordingly?
- A Decision element with outcomes configured for each valid Region value and a Default Outcome configured for instances where the Region field is blank.Answer
- BA Loop element containing an Update Records element inside the loop iteration to query and assign the queue for each case record.
- CA Roll-Up Summary field defined on the Lookup relationship between Account and Case to compute the target queue ID automatically.
- DA custom Record Type on the Case object configured to restrict queue picklist assignments based on user profiles.
Answer
A Decision element with outcomes configured for each valid Region value and a Default Outcome configured for instances where the Region field is blank.
The correct option utilizes a Decision element within Flow Builder. Decision elements allow administrators to define outcome paths based on field conditions (such as checking if the Account Region matches specific values) and include a Default Outcome that handles unpopulated or non-matching field values seamlessly.
Step-by-Step Solution
Key Concept
Flow Builder Decision Elements and Logic
Estimated Time:1m 30s