Examkin

Question

Difficulty: MediumUser Management and Provisioning

An administrator at a global logistics firm needs to immediately block system access for an operations supervisor who has suddenly departed the company. When attempting to deactivate the user account, Salesforce displays an error because the supervisor is designated as the sole running user for active scheduled flows and process automations. Which action should the administrator take to immediately prevent login while maintaining uninterrupted execution of automated business processes?

  1. Freeze the user account immediately, then reassign the automated processes to an active user before deactivating the account.Answer
  2. B
    Delete the user record from the organization so that Salesforce automatically transfers all automated process dependencies to the System Administrator.
  3. C
    Remove all assigned Permission Sets and set the user's Profile to Read Only while keeping the account active.
  4. D
    Remove the supervisor's IP address from the organization-wide Network Access settings under Setup.

Answer

Freeze the user account immediately, then reassign the automated processes to an active user before deactivating the account.
Freezing a user account immediately stops the user from logging into Salesforce while keeping the account active in the background. This prevents security risks without breaking existing process automations, giving administrators time to update running user references before performing a full account deactivation.

Step-by-Step Solution

1
Identify the immediate requirement to block user login without disrupting system automation.
Determined that account deactivation is blocked due to active process dependencies.
Direct user deactivation fails when a user is tied to active automated steps, default lead/case owners, or hierarchy fields.
2
Select the appropriate administrative capability for temporary login prevention.
Freezing the user account stops authentication while preserving existing configuration references.
Freezing prevents user login immediately without unassigning licenses or causing automated processes to fail.
3
Complete the offboarding workflow.
Reassign process dependencies to an active running user and deactivate the user account.
Once process references are migrated, deactivation can be completed cleanly to free up the user license.

Key Concept

User Freezing vs. User Deactivation
Estimated Time:1m 30s
Rate this question

Topics

User Management and Provisioning

More questions from this topic