A sales administrator at Summit Peak Energy enables 'Allow Users to Relate Multiple Contacts to Tasks and Events' (Shared Activities) in Activity Settings. A sales executive asks whether a single post-meeting Event can be linked simultaneously to multiple client contacts and multiple Accounts.
Which statement accurately describes the capability of Shared Activities in Salesforce?
- The Event can be related to up to 50 Contacts, but it can only be related to a single Account.Answer
- BThe Event can be related to up to 50 Contacts and up to 50 Accounts simultaneously.
- CEnabling Shared Activities creates an independent duplicate copy of the Event for each related Account.
- DThe Event can be related to up to 50 Accounts, but only one primary Contact can be linked.
Answer
The Event can be related to up to 50 Contacts, but it can only be related to a single Account.
With Shared Activities enabled, Salesforce allows users to relate up to 50 Contacts (or Leads) to a single Task or Event using the Name field. However, the activity can still only be linked to one Account (or other Related To record) at a time.
Step-by-Step Solution
Key Concept
Shared Activities (Relating Multiple Contacts to Tasks and Events)
Estimated Time:1m 15s