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Difficulty: MediumUser Management and Provisioning

A system administrator at a software enterprise needs to temporarily block system access for a technical lead who is taking a four-month leave of absence. The user is currently assigned as the default case owner in active automated assignment rules and owns pending scheduled workflows. The company security policy mandates an immediate block of login capabilities without disrupting background operations or reassigning rule dependencies. Which administrative action should the administrator perform to satisfy these requirements?

  1. Freeze the user account from the user detail page to prevent login while preserving account references in background operations.Answer
  2. B
    Deactivate the user account to immediately revoke login access and free up the allocated user license.
  3. C
    Clear the Login IP Ranges listed on the user's assigned Profile to restrict authentication from external networks.
  4. D
    Remove all assigned Permission Sets from the user account and assign a minimum access Profile.

Answer

Freezing the user account from the user detail page prevents login access immediately without affecting automated processes or assignment rules where the user is listed as an owner.
Freezing a user account immediately blocks the user from logging in to Salesforce while keeping the user record active in the system. This prevents disruption to automated processes, workflow rules, or assignment rules where the user is designated as the default owner.

Step-by-Step Solution

1
Identify system dependencies and background process ownership.
Recognize that the user is configured as a default owner in active assignment rules and scheduled workflows.
Deactivating a user assigned to active automated processes causes system validation issues or workflow failures.
2
Evaluate the difference between user freezing and user deactivation.
Determine that freezing stops user authentication immediately without releasing licenses or unlinking ownership references.
Freezing is designed specifically for temporary login prevention when account dependencies exist.
3
Select the appropriate user management action.
Choose to freeze the user account.
This satisfies security requirements while preserving background operational integrity.

Key Concept

User Freezing vs. User Deactivation
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Topics

User Management and Provisioning

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