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Difficulty: HardLightning App Builder Pages (App, Home, Record Pages)

An organization configures three distinct custom Lightning Record Pages for the Account object within Lightning App Builder:

- Account_Page_Global is assigned as the Org Default across all desktop and mobile views.
- Account_Page_Sales is assigned as the App Default for the 'Sales Hub' Lightning App.
- Account_Page_Enterprise is assigned to the 'Sales Hub' Lightning App, paired specifically with the 'Enterprise' Record Type and the 'Custom: Sales Manager' Profile.

A sales representative who is assigned the 'Custom: Sales Representative' Profile opens an Account record with the 'Enterprise' Record Type while navigating inside the 'Sales Hub' Lightning App. Which Lightning Record Page will be displayed to the user?

  1. Account_Page_SalesAnswer
  2. B
    Account_Page_Enterprise
  3. C
    Account_Page_Global
  4. D
    The standard Salesforce System Default layout

Answer

Account_Page_Sales will be displayed because the user's profile does not match the profile criteria of the triple-combination assignment, causing activation precedence to fall back to the App Default.
Salesforce evaluates Lightning Record Page activation assignments using a clear three-tiered hierarchy: 1) App, Record Type, and Profile combination, 2) App Default, and 3) Org Default. In this scenario, the combination assignment is specified for the 'Custom: Sales Manager' profile. Because the viewing user possesses the 'Custom: Sales Representative' profile, the combination assignment fails to match. Salesforce then evaluates the next priority tier, which is the App Default for the 'Sales Hub' app, correctly rendering Account_Page_Sales.

Step-by-Step Solution

1
Evaluate the most specific activation assignment tier (App + Record Type + Profile).
The triple assignment requires the 'Sales Hub' App, 'Enterprise' Record Type, and 'Custom: Sales Manager' Profile. The active user has the 'Custom: Sales Representative' Profile, so this tier does not match.
Granular record page activations only take effect if all three criteria (App, Record Type, Profile) match the context of the user and record.
2
Evaluate the second activation assignment tier (App Default).
Account_Page_Sales is explicitly configured as the App Default for the 'Sales Hub' Lightning App.
When no matching App + Record Type + Profile combination is found for the user's profile, Salesforce checks for an active App Default assignment for the current application.
3
Determine the final page rendered.
Account_Page_Sales is rendered.
Since a valid App Default match exists, evaluation stops and Org Default fallback is not evaluated.

Key Concept

Lightning Record Page Activation Precedence
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Topics

Lightning App Builder Pages (App, Home, Record Pages)

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