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Question

Difficulty: MediumCompany Information and Fiscal Year Settings

An administrator at CloudPulse Technologies is reviewing the Company Information page in Setup after receiving a notification that a new hire cannot be provisioned. Upon inspecting the User Licenses section on the Company Information page, the administrator observes that all standard Salesforce user licenses are fully assigned. Which administrative action will immediately release a user license for reallocation while preserving the inactive user's historical record ownership and audit data?

  1. Deactivate the inactive user record.Answer
  2. B
    Freeze the inactive user record.
  3. C
    Add the user's IP range to the Network Access section on the Company Information page.
  4. D
    Enable Custom Fiscal Years to archive inactive user licenses automatically.

Answer

Deactivating the inactive user record immediately releases the assigned Salesforce user license so it can be assigned to a new user, without deleting historical data or transferring record ownership.
Deactivating a user record sets the Active field to false, which immediately returns the user license to the organization's pool of available licenses on the Company Information page. It preserves all history, ownership of existing records, and system logs associated with that user.

Step-by-Step Solution

1
Inspect Company Information and User Licenses
Confirm that total assigned Salesforce user licenses equal total total licenses available in the organization.
Before provisioning a new user, an available license of the appropriate type must be present in the org.
2
Determine the appropriate user management action
Select user deactivation rather than freezing or deleting.
Freezing only blocks login access without freeing the license, whereas deactivation blocks login access AND immediately frees the license while preserving data integrity.
3
Execute deactivation
Uncheck the Active checkbox on the user detail record.
This updates the license counts listed on the Company Information page, freeing 1 Salesforce license for the new employee.

Key Concept

User License Allocation & Deactivation vs. Freezing
Estimated Time:1m 0s
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Topics

Company Information and Fiscal Year Settings

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