An administrator is setting up Salesforce Knowledge for a customer support team. The administrator has already granted the required object-level permissions to the support agents. Which additional setting must be enabled directly on each support agent's User record to allow them to create and publish Knowledge articles?
- The Knowledge User feature license checkboxAnswer
- BData Category visibility set to All Categories
- CA custom Permission Set with Modify All Data enabled
- DRecord Type picklist assignment for Knowledge articles
Answer
The Knowledge User feature license checkbox must be enabled on the user record.
To create, edit, archive, or publish Salesforce Knowledge articles, a user must have the Knowledge User feature license enabled on their individual User record in addition to having appropriate object permissions.
Step-by-Step Solution
Key Concept
Salesforce Knowledge User Feature License