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Difficulty: EasyCase Capture Mechanisms (Web-to-Case and Email-to-Case)

An organization reaches its maximum daily submission limit for Web-to-Case during a high-volume product promotion. What happens to additional cases submitted through the web form after this daily limit is reached?

  1. The submitted case details are emailed directly to the default case owner specified in the Web-to-Case settings.Answer
  2. B
    The web form automatically disables submission buttons and displays a system limit error to users.
  3. C
    The excess submissions are placed into a system queue and processed automatically the following day.
  4. D
    The submissions are permanently rejected and discarded without administrative notification.

Answer

The submitted case details are emailed directly to the default case owner specified in the Web-to-Case settings.
When an organization exceeds its maximum daily limit for Web-to-Case requests, Salesforce forwards the submitted case details in an email to the default case owner designated in the Web-to-Case setup.

Step-by-Step Solution

1
Identify system behavior when Web-to-Case daily limits are hit.
Salesforce enforces standard daily limits on the total number of cases generated via Web-to-Case.
Governor limits ensure platform resource stability while providing fallback mechanisms.
2
Determine the fallback handling mechanism for excess cases.
Overflow submissions bypass automatic record creation and are sent via email to the configured default case owner.
This guarantees that customer inquiry data is captured and delivered even during usage spikes.

Key Concept

Web-to-Case Limit Fallback Routing
Estimated Time:1m 0s
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Topics

Case Capture Mechanisms (Web-to-Case and Email-to-Case)

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