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Difficulty: Very hardLightning App Builder Pages (App, Home, Record Pages)

An administrator is configuring a customized Case Lightning Record Page in Lightning App Builder for a service department. The organization requires a specialized record layout for support agents using the Support Console desktop app when handling cases assigned to the Tier 3 Escalation record type. However, when support agents view the same cases on the Salesforce Mobile App, they must continue to view the org default page layout rather than the specialized layout. Which two configuration steps or activation behaviors must the administrator consider to meet these requirements? (Select 2 choices)

  1. The custom Lightning Record Page must be activated using the App, Record Type, and Profile assignment combination, selecting Desktop as the supported form factor during activation.Answer
  2. App, Record Type, and Profile page activation takes precedence over Org Default and App Default activations when a user meets all assigned criteria on a supported form factor.Answer
  3. C
    Configuring component visibility rules on the custom Lightning Record Page automatically enforces Field-Level Security (FLS) to prevent mobile users from accessing restricted fields via API.
  4. D
    Assigning a custom Home page layout by Record Type will automatically force mobile users back to the Org Default record page.
  5. E
    Org Default page activations always override App, Record Type, and Profile activations if the user is accessing the record from a desktop browser.

Answer

To meet the requirements, the administrator must activate the record page at the App, Record Type, and Profile level while selecting Desktop as the supported form factor, relying on the fact that App/Record Type/Profile activations take precedence over Org Default activations for supported devices.
Activating a Lightning Record Page using the App, Record Type, and Profile combination provides the narrowest and highest precedence assignment rule in Salesforce. Because form factors can be filtered to Desktop during the activation wizard, mobile users will bypass this assignment and fall back to the Org Default record page.

Step-by-Step Solution

1
Analyze activation precedence hierarchy in Lightning App Builder.
App + Record Type + Profile activation provides the highest level of specificity, overriding Org Default and App Default settings for matching users.
Specific assignments take priority over generic defaults in Salesforce activation logic.
2
Configure form factor filtering during page activation.
Selecting Desktop-only form factor ensures mobile users fall back to the broader Org Default assignment.
Form factor selections limit which device types render the custom Lightning Record Page.

Key Concept

Lightning Record Page Activation Hierarchy and Form Factor Targeting
Estimated Time:2m 0s
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Topics

Lightning App Builder Pages (App, Home, Record Pages)

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