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Question

Difficulty: MediumUser Management and Provisioning

A Salesforce Administrator at a solar installation company needs to temporarily restrict access for five field operations staff who are taking a two-month leave of absence. However, these specific user accounts are set as default owners in active Lead Assignment Rules and workflow email alerts. System automation rules prevent deactivating users who are referenced in active processes. Which administrative action should the administrator take to prevent these users from logging in while preserving system processes?

  1. Freeze the user accounts from their respective user detail pages.Answer
  2. B
    Deactivate the user accounts directly from Setup.
  3. C
    Create and assign a restrictive profile that revokes all object and system permissions.
  4. D
    Remove the users' IP addresses from the Organization-Wide Network Access list.

Answer

The administrator should freeze the user accounts from their respective user detail pages.
Freezing a user account immediately blocks the user from logging into Salesforce without releasing their license or breaking references in active assignment rules, approval processes, or workflow automation. This makes freezing the ideal mechanism when user accounts cannot be immediately deactivated due to system dependencies.

Step-by-Step Solution

1
Identify administrative requirements and system constraints.
Users must be prevented from logging in immediately, but their accounts cannot be deactivated due to active references in Lead Assignment Rules.
Deactivating a user account unassigns licenses but fails if the user is linked to active workflows or hierarchy fields.
2
Evaluate administrative tools designed for temporary access restriction.
Freezing a user account blocks user login access without removing license assignments or breaking automated process dependencies.
Freezing is specifically intended for scenarios where deactivation is hindered by active configuration references.
3
Select the appropriate administration feature.
Click 'Freeze' on the User detail page for each of the five field operations staff members.
This instantly fulfills security requirements while preserving system integrity.

Key Concept

User Freezing vs. User Deactivation
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Topics

User Management and Provisioning

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