An administrator needs to deploy a customized Case Lightning Record Page specifically for escalation specialists working in the Service Console application on high-priority cases. Other agents using the Service Console must continue seeing the standard App Default page. Which activation option in Lightning App Builder should the administrator select to fulfill this requirement?
- Assign the page as App, Record Type, and Profile default, selecting the Service Console application, the high-priority case record type, and the escalation specialist profile.Answer
- BAssign the page as Org Default and use Dynamic Forms component visibility rules to hide sensitive sections from non-escalation profiles.
- CAssign the page as App Default for the Service Console app and update the Page Layout Assignment table in Object Manager for the record type.
- DAssign the page as App Default and assign extra permissions via Permission Set Groups to override profile page assignments.
Answer
Assign the page as App, Record Type, and Profile default, selecting the Service Console application, the high-priority case record type, and the escalation specialist profile.
Activating the Lightning Record Page as an App, Record Type, and Profile default ensures that the custom page is displayed only when an escalation specialist views a high-priority case inside the Service Console. All other combinations continue to fall back to the App Default or Org Default assignments.
Step-by-Step Solution
Key Concept
Lightning Record Page Activation Precedence (App, Record Type, and Profile Assignment)
Estimated Time:1m 15s