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Difficulty: Very hardLightning App Builder Pages (App, Home, Record Pages)

An administrator configures three distinct custom Lightning Record Pages for the Opportunity object with the following activation settings:

- Page 1 is activated as the Org Default across desktop and phone channels.
- Page 2 is activated as the App Default for the Global Sales Console application.
- Page 3 is activated for the Global Sales Console application, specifically assigned to the Enterprise Deal Record Type and the Enterprise Sales Rep Profile.

A sales user assigned the Enterprise Sales Rep Profile opens an Opportunity record that has the Commercial Deal Record Type while working inside the Global Sales Console application on a desktop. Which Lightning Record Page will be displayed to the user?

  1. Page 2Answer
  2. B
    Page 3
  3. C
    Page 1
  4. D
    A standard system error page indicating missing page assignment criteria

Answer

Page 2 will be displayed to the user.
Salesforce evaluates Lightning Record Page assignments in a strict hierarchy: 1) App, Record Type, and Profile combination, 2) App Default, and 3) Org Default. In this scenario, Page 3 requires the Enterprise Deal record type, but the record being viewed is a Commercial Deal. Because all three assignment dimensions must match for Page 3, Salesforce moves down the hierarchy to check for an App Default assignment for the Global Sales Console application. Since Page 2 is assigned as the App Default for that app, it is selected and displayed.

Step-by-Step Solution

1
Evaluate the most specific activation level (App + Record Type + Profile)
Page 3 is configured for Global Sales Console + Enterprise Deal + Enterprise Sales Rep. The target record has the Commercial Deal Record Type, failing the match condition.
Lightning Record Page evaluation requires all three parameters to match exactly at this level.
2
Evaluate the next precedence level (App Default)
Page 2 is activated as the App Default for the Global Sales Console application.
When no specific App + Record Type + Profile match exists, Salesforce falls back to the assigned App Default for the current app.
3
Determine the winning page layout
Page 2 matches the current application context and displays successfully.
App Default takes precedence over Org Default when accessed within that app.

Key Concept

Lightning Record Page Activation Precedence (App + Record Type + Profile vs App Default vs Org Default)
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Topics

Lightning App Builder Pages (App, Home, Record Pages)

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