Universal Containers built a customized Lightning Home page designed to display real-time service metrics specifically for customer support agents. The support executive requests that this tailored Home page appear only when support agents log into the Service Console application. Sales representatives using the exact same Service Console application must continue viewing their existing sales-focused Home page.
How should the administrator assign this new Lightning Home page to fulfill the requirement?
- Activate the page and assign it to the Service Console app, selecting only the Customer Support user profile.Answer
- BActivate the page and assign it to the Service Console app, filtering by the Support Case Record Type and Customer Support user profile.
- CActivate the page as the Org Default, and add Component Visibility filters based on Field-Level Security permissions for support fields.
- DActivate the page as App Default for all apps, then assign a Permission Set to customer support agents granting access to the page.
Answer
Activate the page and assign it to the Service Console app, selecting only the Customer Support user profile.
Lightning App Builder Home pages support three activation assignment options: Org Default, App Default, and App and Profile assignments. When different user groups (profiles) working in the same Lightning App require distinct Home page experiences, the administrator must activate the page for that specific App and select the designated user Profile(s).
Step-by-Step Solution
Key Concept
Lightning Home Page Activation Precedence (App and Profile Assignment)