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Question

Difficulty: EasyUser Management and Provisioning

A Salesforce Administrator needs to immediately block a user on extended leave from logging into the org. The user is currently assigned as the default owner for several active lead assignment rules and workflow updates. Which action should the administrator take to prevent login access without causing automation errors?

  1. Freeze the user account from the user setup page.Answer
  2. B
    Deactivate the user account immediately.
  3. C
    Modify the organization-wide Network Access settings to block the user's IP address.
  4. D
    Assign a permission set to the user that explicitly revokes system login privileges.

Answer

Freeze the user account from the user setup page.
Freezing a user account temporarily revokes the user's ability to log in without immediately unassigning their licenses or breaking automated processes (such as Lead Assignment Rules or Workflow default owners) where the user account is actively referenced.

Step-by-Step Solution

1
Identify the requirement to block user login without affecting active background process references.
Recognize that deactivating a user referenced in automated processes causes errors, whereas freezing suspends login capability immediately.
Freezing is designed specifically for scenarios where a user cannot be deactivated right away due to dependencies.
2
Select the option to freeze the user account.
The user is prevented from logging in while administrator holds time to reassign ownership dependencies.
Freezing stops access while preserving license and assignment references.

Key Concept

User Account Freezing vs. Deactivation
Estimated Time:45s
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Topics

User Management and Provisioning

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