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Difficulty: MediumApproval Processes

Universal Containers requires an automated approval process for custom Discount Request records. When a Discount Request enters the approval process or receives final approval, the system must perform specific automated actions. Which TWO action types can an administrator configure directly as native automated actions within an Approval Process? (Select 2 options)

  1. Field UpdateAnswer
  2. B
    Post to Chatter
  3. Outbound MessageAnswer
  4. D
    Create a Record

Answer

The correct native actions available within a Salesforce Approval Process are Field Update and Outbound Message.
Salesforce Approval Processes natively support four specific automated action types across initial submission, approval steps, final approval, final rejection, and recall actions: Email Alerts, Field Updates, Tasks, and Outbound Messages. Therefore, selecting Field Update and Outbound Message correctly identifies standard approval actions.

Step-by-Step Solution

1
Identify the four native automated action types supported directly by Salesforce Approval Processes.
The standard actions are Email Alerts, Field Updates, Tasks, and Outbound Messages.
Approval processes share the exact same standard action framework as legacy Workflow Rules.
2
Evaluate each choice against the four standard approval actions.
Field Update and Outbound Message match the supported list, whereas Post to Chatter and Create a Record require Flow Builder or Apex.
Distinguishing between native approval process actions and Flow capabilities prevents misconfiguration.

Key Concept

Standard Approval Process Automated Actions
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Topics

Approval Processes

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