An administrator needs to deploy a custom Lightning Record Page for the Case object. The business requires that this specific page layout is displayed only when users assigned to the Tier 2 Support profile view Cases with the Escalated Record Type while working inside the Service Console application.
Which two actions must the administrator perform during page activation to meet this requirement? (Select 2 choices)
- Select the 'App, Record Type, and Profile' activation level in the Activation wizard.Answer
- Select the Service Console app, assign the Escalated Record Type, and select the Tier 2 Support profile.Answer
- CAssign the page using Page Layout Assignments within Object Manager for the Tier 2 Support profile.
- DSet the page as Org Default and use component visibility filters to evaluate the current user profile.
- EAssign the page as App Default for the Service Console and assign the Escalated Record Type on the Home page tab.
Answer
The administrator must select the 'App, Record Type, and Profile' activation level in Lightning App Builder, and then select the Service Console app, Escalated Record Type, and Tier 2 Support profile during activation.
Lightning App Builder provides three levels of page activation for record pages: Org Default, App Default, and App, Record Type, and Profile. When a business requirement mandates a unique record page layout for a specific profile viewing a specific record type within a specific Lightning App, the administrator must choose the 'App, Record Type, and Profile' assignment level and configure the exact app, record type, and profile values.
Step-by-Step Solution
Key Concept
Lightning Record Page Activation Precedence and Scope