Universal Containers wants to optimize how account executives log interactions across multi-contact accounts. Which two capabilities and operational rules apply when managing Tasks and Shared Activities in Salesforce? (Select 2)
- A single task can be linked to multiple contacts, but it can only be related to a single account in the Related To field.Answer
- Assigning a task to a public group creates an independent copy of the task for each individual member of that group.Answer
- CEnabling Shared Activities allows an administrator to associate a single event directly with multiple Account records simultaneously.
- DAssigning a task to a public group creates a single shared task record that is completed as soon as any one member closes it.
Answer
The correct statements are: (1) A single task can be linked to multiple contacts, but it can only be related to a single account in the Related To field; and (2) Assigning a task to a public group creates an independent copy of the task for each individual member of that group.
In Salesforce Activity Management, Shared Activities permits relating an activity to multiple contacts while enforcing a single record (such as one Account) in the Related To field. Furthermore, assigning a task to a public group creates individual copies of the task for each user in the group so they can manage their work independently.
Step-by-Step Solution
Key Concept
Shared Activities and Group Task Assignment Mechanics