A newly appointed Section Officer notices that a senior clerk, who recently returned from medical leave following a family bereavement, has been frequently arriving late and committing minor errors in routine file processing. What is the most emotionally intelligent initial action for the Section Officer to take?
- AImmediately issue a formal written reprimand and initiate salary deduction to ensure strict administrative discipline across the section.
- BConfront the clerk aggressively during the daily morning briefing to publicly demonstrate that personal grief must not impact office performance.
- Hold a private, supportive discussion with the clerk to understand their situation, acknowledge their distress, and offer available organizational assistance.Answer
- DDismiss the late arrivals as a physical environmental commuting problem and take no action, assuming the issue will resolve itself.
Answer
Holding a private, supportive discussion with the clerk to understand their situation, acknowledge their distress, and offer available organizational assistance is the most emotionally intelligent action.
The correct response demonstrates empathy and social skill within Daniel Goleman's Emotional Intelligence framework. By addressing the matter privately and offering support, the administrator acknowledges emotional realities while fostering a constructive environment for performance recovery.
Step-by-Step Solution
Key Concept
Emotional Intelligence and Empathy in Subordinate Management
Estimated Time:50s