Match each organizational communication channel or mechanism listed in List-I with its corresponding administrative function or ethical characteristic in List-II.
- Diagonal Communication (Bridge/Gangplank)Enables rapid cross-functional coordination across administrative levels during operational urgencies while preserving accountability through post-action reporting.
- Upward Communication ChannelFacilitates subordinate feedback, performance reporting, and grievance redressal, though vulnerable to intentional filtering by middle management.
- Informal Grapevine NetworkSpreads unofficial situational information rapidly across peer groups, carrying a risk of distortion unless addressed by timely administrative transparency.
- Official Downward CircularEstablishes authoritative, uniform policy guidelines and standardized executive directives down the administrative hierarchy.
Answer
Diagonal Communication (Bridge/Gangplank) matches with cross-functional rapid coordination in emergencies; Upward Communication matches with subordinate feedback and grievance redressal subject to filtering; Informal Grapevine matches with rapid unofficial information transmission prone to distortion; Official Downward Circular matches with authoritative top-down policy directives.
Each channel is correctly matched to its defined administrative purpose: Diagonal communication facilitates urgent cross-departmental coordination; Upward channels deliver subordinate feedback; Grapevine spreads informal news; Downward circulars issue official policy directives.
Step-by-Step Solution
Key Concept
Organizational Communication Directionality, Scalar Chain Exceptions, and Ethical Responsibilities