During a committee meeting focused on resolving inter-departmental resource disputes, an administrator aims to foster constructive group dynamics and reach an effective negotiation outcome. Which of the following statements correctly describe valid principles of interpersonal negotiation and group dynamics in this administrative setting?
- Focusing on the underlying interests of all participating departments rather than defending rigid positions facilitates integrative, win-win solutions.Answer
- Practicing active listening and validating team members' legitimate concerns helps build mutual trust and reduces interpersonal conflict.Answer
- CDemonstrating administrative assertiveness requires using official authority to forcefully silence dissenting opinions during discussions.
- DImposing immediate punitive sanctions on committee members who express disagreement is the recommended first step to resolve team deadlocks.
Answer
The statements emphasizing a focus on underlying interests to create win-win solutions and practicing active listening to build mutual trust are correct.
Effective interpersonal negotiation in group dynamics relies on interest-based bargaining (seeking win-win outcomes) and active listening (building trust and reducing hostility). Both statements correctly identify positive administrative negotiation practices.
Step-by-Step Solution
Key Concept
Principles of Interpersonal Negotiation and Group Dynamics