In interpersonal communication and administrative conflict resolution, officials employ distinct conflict handling modes based on varying levels of assertiveness and cooperativeness. Match each Conflict Handling Style in Column I with its correct Behavioral Characteristic in Column II.
- Collaborating StyleHigh assertiveness and high cooperativeness, where both parties work together to find an integrative win-win solution.
- Competing StyleHigh assertiveness and low cooperativeness, where an individual pursues their own concerns at the other person's expense using power or authority.
- Accommodating StyleLow assertiveness and high cooperativeness, where an individual neglects their own concerns to satisfy the concerns of the other party.
- Avoiding StyleLow assertiveness and low cooperativeness, where an individual withdraws from or postpones addressing the conflict.
Answer
Collaborating Style matches with high assertiveness and high cooperativeness for a win-win solution; Competing Style matches with high assertiveness and low cooperativeness; Accommodating Style matches with low assertiveness and high cooperativeness; Avoiding Style matches with low assertiveness and low cooperativeness.
Each conflict style is defined by a distinct combination of assertiveness and cooperativeness. Collaborating seeks win-win solutions (high assertiveness and high cooperativeness), Competing forces outcomes (high assertiveness and low cooperativeness), Accommodating yields to others (low assertiveness and high cooperativeness), and Avoiding postpones issues (low assertiveness and low cooperativeness).
Step-by-Step Solution
Key Concept
Thomas-Kilmann Conflict Mode Instrument (Assertiveness vs. Cooperativeness)