In public administration, civil servants rely on distinct dimensions of Emotional Intelligence (EI) to manage administrative challenges, public grievances, and team dynamics effectively. Match each core Emotional Intelligence dimension in List I with its corresponding behavioral manifestation in administrative practice in List II. Which of the following correctly pairs each dimension with its appropriate workplace behavior?
- Self-AwarenessRecognizing one's own emotional triggers, stress levels, and implicit biases during high-stakes policy negotiations.
- Self-RegulationMaintaining emotional composure, withholding impulsive punitive actions, and remaining calm when provoked during hostile public demonstrations.
- Empathy (Social Awareness)Perceiving the unexpressed anxieties, socio-economic distress, and perspectives of displaced citizens during an urban rehabilitation project.
- Relationship ManagementPersuasively negotiating inter-departmental friction, inspiring shared vision, and resolving workplace conflicts among subordinates.
Answer
Self-Awareness corresponds to recognizing one's own emotional triggers and biases; Self-Regulation corresponds to maintaining emotional composure under provocation; Empathy corresponds to perceiving unexpressed anxieties and perspectives of citizens; Relationship Management corresponds to negotiating inter-departmental friction and resolving conflicts.
The correct alignment pairs each emotional intelligence domain with its accurate psychological definition within an administrative context: Self-Awareness matches internal trigger identification; Self-Regulation matches emotional impulse control under stress; Empathy matches sensing citizen vulnerability and perspective taking; Relationship Management matches conflict resolution and team leadership.
Step-by-Step Solution
Key Concept
Four-Branch Emotional Intelligence Framework in Public Administration