Read the public policy debate below and evaluate the strength of the provided arguments.
Statement: Should the government immediately close all physical citizen-service centers and shift entirely to a digital grievance redressal system?
Argument I: Yes, digital platforms are flawless and will guarantee the instant resolution of all administrative complaints without any human error.
Argument II: No, an abrupt transition to a purely digital system will disproportionately harm citizens who lack internet access or basic digital literacy.
Which of the arguments is logically strong?
- AOnly argument I is strong
- Only argument II is strongAnswer
- CNeither argument I nor argument II is strong
- DBoth argument I and argument II are strong
Answer
Only argument II is strong.
Argument II is strong because it correctly identifies a realistic and substantial negative consequence of the proposed policy, which is the marginalization of vulnerable groups lacking digital access. Argument I is weak because it relies on the extreme, logically flawed assumption that technological systems are absolutely flawless and immune to error.
Step-by-Step Solution
Key Concept
Evaluating the logical strength of arguments by distinguishing between extreme, absolute assumptions and realistic socio-economic consequences in public administration.