A field technician is troubleshooting a Windows 11 workstation used for broadcast audio editing at a commercial radio station. The computer exhibits symptoms of a malware infection, including modified host files and unauthorized browser redirects. The technician has already confirmed the malware symptoms and isolated the computer from the local network. Which TWO of the following procedures should the technician perform NEXT prior to executing the malware remediation scan?
- Disable System Restore in Windows settingsCevap
- Update anti-malware definitions and scan engine filesCevap
- CEnable System Restore and generate a new system restore point
- DSchedule recurring automated anti-malware scans in Task Scheduler
Cevap
The technician should disable System Restore and update the anti-malware definitions prior to scanning.
Following the CompTIA 7-step malware removal methodology, after identifying symptoms (Step 1) and isolating the system (Step 2), the technician must disable System Restore (Step 3) and update anti-malware definitions (Step 4a) before running scans to remediate the system (Step 4b).
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CompTIA 7-Step Malware Removal Procedure