A technician is servicing a computer that experiences a Stop Screen crash referencing a corrupted third-party storage driver during early OS initialization. The system fails to load Windows and constantly reboots. The technician must remove the faulty driver package offline using command-line tools without loading the full operating system. Place the steps in the correct order to resolve this boot error.
- 1Boot the system into the Windows Recovery Environment (WinRE) and launch the Command Prompt tool.
- 2Execute dism /image:C:\ /get-drivers to enumerate third-party driver packages and locate the published INF name of the faulty driver.
- 3Execute dism /image:C:\ /remove-driver /driver:oem12.inf specifying the published INF name identified in the enumeration step.
- 4Exit the command prompt and restart the workstation to confirm Windows boots normally using default fallback drivers.
Cevap
The correct order of operations is to first enter WinRE Command Prompt, then query installed third-party drivers using DISM to locate the driver's published INF name, next remove the specific driver package via DISM remove-driver, and finally restart the computer to verify standard startup.
When a newly updated or corrupted driver causes a recurring early-boot Stop Screen (BSOD), the technician must perform offline driver servicing. The process starts by booting into WinRE Command Prompt. The technician must first enumerate the offline driver store using DISM to locate the specific Published Name assigned to the driver (e.g., oem12.inf). Once identified, DISM is used to remove that specific driver package from the offline image. Finally, rebooting the system confirms that Windows can initialize successfully without triggering the crash.
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Offline Driver Servicing via DISM in WinRE
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