A desktop administrator is troubleshooting a Windows 11 workstation that experiences repeated Blue Screen of Death (BSOD) stop errors immediately upon user logon. The issue began after the user performed a manual driver update for the dedicated graphics adapter. The administrator successfully starts the computer in Safe Mode, opens Device Manager, and accesses the graphics adapter properties, but discovers that the 'Roll Back Driver' button is grayed out and unavailable. Which of the following is the most appropriate NEXT step to restore a functional video driver using built-in Windows utilities?
- Select 'Update driver' in Device Manager, choose 'Browse my computer for drivers', and select 'Let me pick from a list of available drivers on my computer'.Cevap
- BRun elevated `sfc /scannow` in Command Prompt to automatically download and replace the corrupted driver binaries from Windows Update.
- COpen the System applet in Control Panel and select 'Revert Last Feature Update' to restore system staging.
- DExecute `dism /online /cleanup-image /restorehealth` to force reinstall the original WHQL signed driver from WinRE.
Cevap
Select 'Update driver' in Device Manager, choose 'Browse my computer for drivers', and select 'Let me pick from a list of available drivers on my computer'.
When the 'Roll Back Driver' option is grayed out in Device Manager (often due to clean driver installations or missing backup files), technicians can manually select previously staged drivers by launching the 'Update driver' wizard, navigating to 'Browse my computer for drivers', and choosing 'Let me pick from a list of available drivers on my computer'. This lists all compatible WHQL driver packages residing in the Windows Driver Store (`DriverStore\FileRepository`).
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Device Driver Recovery and Driver Store Staging
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