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Zorluk: OrtaTroubleshooting Windows OS Startup and Boot Errors

A technician is troubleshooting a Windows 10 workstation that enters a continuous reboot loop displaying a stop error (BSOD) immediately after the Windows splash screen appears. The issue began right after a user installed an updated video card driver. The technician boots the system into the Windows Recovery Environment (WinRE). Which of the following is the most appropriate action to take first to resolve the startup failure?

  1. Boot the system into Safe Mode and roll back the display adapter driver using Device Manager.Cevap
  2. B
    Open the Command Prompt in WinRE and execute bootrec /fixboot to restore the boot loader.
  3. C
    Open the Command Prompt in WinRE and run chkdsk /f to locate and fix file system errors.
  4. D
    Select Reset this PC from WinRE advanced options to perform a clean reinstallation of Windows.

Cevap

Boot the system into Safe Mode and roll back the display adapter driver using Device Manager.
Because the system crashes during kernel initialization right after a driver update, entering Safe Mode allows Windows to start using generic base drivers. Once logged in under Safe Mode, the technician can access Device Manager and revert the display adapter driver to its previous functional state.

Adım Adım Çözüm

1
Identify the root cause of the startup failure.
The BSOD during startup following a driver update indicates a kernel-level driver incompatibility rather than a damaged boot file or hardware disk failure.
Understanding the timeline (occurring immediately after a driver update) isolates the fault to the updated display driver.
2
Select the appropriate recovery environment option to bypass the faulty driver.
Booting into Safe Mode loads basic display drivers (VGA/GOP) instead of the corrupted third-party graphics driver.
Safe Mode prevents non-essential drivers from loading, allowing Windows to boot successfully into a basic desktop state.
3
Remediate the driver issue.
Device Manager is opened to select the graphics card properties and execute 'Roll Back Driver'.
Rolling back reinstates the previously working driver version and resolves the boot loop.

Anahtar Kavram

Troubleshooting Windows Driver-Induced Boot Crashes via Safe Mode
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Troubleshooting Windows OS Startup and Boot Errors

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