Examkin

Soru

Zorluk: OrtaTroubleshooting Methodology

A network technician is troubleshooting a desktop computer that dropped off the corporate network. The technician gathered details from the user, inspected the system, and established a theory that a damaged Ethernet patch cable caused the loss of connectivity. The technician then replaced the cable with a known-good patch cable, which immediately restored physical link connectivity and IP communication. Which action should the technician perform NEXT according to the standard CompTIA troubleshooting methodology?

  1. Verify complete system functionality and, if appropriate, implement preventive measures to safeguard the new cable.Cevap
  2. B
    Immediately log the ticket resolution, findings, and completed actions in the IT help desk documentation system.
  3. C
    Reconfigure the network router to re-assign an IP address subnet to the desktop.
  4. D
    Update the host name resolution records on the DNS server to refresh the workstation connection.

Cevap

Verify complete system functionality and, if appropriate, implement preventive measures to safeguard the new cable.
According to the CompTIA troubleshooting methodology, after establishing a theory, testing it, and implementing the solution (replacing the patch cable), the technician must verify full system functionality and implement preventive measures (Step 5).

Adım Adım Çözüm

1
Identify the current progress in the scenario.
The technician established a theory of probable cause (Step 2) and tested/implemented a solution by swapping the patch cable (Steps 3 & 4), which restored network communication.
Understanding which stage of the CompTIA 6-step troubleshooting framework has just been completed is necessary to determine the next action.
2
Determine the next sequential step in the CompTIA 6-step troubleshooting methodology.
Following implementation of a solution, Step 5 requires verifying full system functionality and implementing preventive measures if applicable.
Step 5 ensures the fix resolves the issue thoroughly without creating side effects, and prevents recurrence prior to ticket closure.

Anahtar Kavram

CompTIA 6-Step Troubleshooting Methodology Sequence
Bu soruyu puanla

Konular

Troubleshooting Methodology

Bu konudan daha fazla soru