A desktop technician arrives at a user's desk in a financial firm to perform a scheduled RAM upgrade during regular business hours while the user is actively working. Which of the following professional communication and operational procedures should the technician follow during this interaction? (Select TWO.)
- Ask for the user's permission before moving any physical files or documents on the workspace to gain access to the system unitCevap
- Explain the downtime briefly in clear, non-technical language and confirm that all open work is saved before shutting down the computerCevap
- CUse detailed technical terminology regarding memory timings and CAS latency to demonstrate technical competency
- DInspect the user's open financial documents while waiting for the machine to shut down to verify application responsiveness
Cevap
The technician should ask for permission before moving physical workspace items and briefly explain the downtime in non-technical terms while ensuring all user work is saved before powering down.
The correct responses involve asking for user permission before disturbing physical items or papers on their desk to respect their personal workspace and privacy, as well as providing a concise explanation of the service in non-technical language while ensuring the user's active work is safely saved prior to shutdown.
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Anahtar Kavram
Professional customer interaction, proper tone, avoiding jargon, and respecting customer property