A field technician is troubleshooting a mobile tablet on which a third-party mapping application continually becomes unresponsive during operation. Sequence the following troubleshooting actions in order from least invasive to most invasive.
- 1Force close the mapping application and restart it.
- 2Clear the application cache through the mobile OS settings.
- 3Uninstall and reinstall the mapping application.
- 4Perform a full factory reset of the mobile device.
Cevap
The correct troubleshooting sequence from least invasive to most invasive is: 1) Force close the mapping application and restart it, 2) Clear the application cache through the mobile OS settings, 3) Uninstall and reinstall the mapping application, and 4) Perform a full factory reset of the mobile device.
CompTIA troubleshooting methodology requires technicians to start with the least invasive step that can resolve the issue and progress toward more invasive measures. Force stopping the application is immediate and non-destructive. Clearing the application cache deletes temporary files without erasing user settings. Uninstalling and reinstalling the application replaces corrupted application files but resets app-specific data. Performing a factory reset wipes all data and applications from the entire mobile device and is the most invasive action.
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Anahtar Kavram
Least-Invasive Mobile Application Troubleshooting Methodology