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Zorluk: ZorTroubleshooting Methodology

A field technician is troubleshooting an enterprise workstation that experiences sudden thermal shutdowns during intensive rendering tasks. The technician questioned the user, reviewed operating system event logs, and established a theory that an improperly seated CPU heat sink following a recent hardware upgrade is causing the overheating. The technician tested this theory by monitoring live thermal sensor telemetry during a stress test, which confirmed that CPU temperatures spike immediately to the maximum thermal threshold before shutting down. According to the standard CompTIA troubleshooting methodology, which of the following actions should the technician take NEXT?

  1. Develop a plan of action to remove the CPU cooler, reapply thermal paste, and properly seat the heat sink assembly.Cevap
  2. B
    Perform extended stress tests and benchmark runs to verify that system temperatures remain within baseline limits.
  3. C
    Log the diagnosed root cause and close out the ticket in the organization's IT service management database.
  4. D
    Replace the motherboard and main power supply unit to rule out power delivery failures across the CPU VRM.

Cevap

Develop a plan of action to remove the CPU cooler, reapply thermal paste, and properly seat the heat sink assembly.
The scenario describes a technician who has completed Step 1 (Identify the problem), Step 2 (Establish a theory of probable cause), and Step 3 (Test the theory to determine cause). The correct action represents Step 4 of the CompTIA troubleshooting methodology: establish a plan of action to resolve the problem and implement the solution.

Adım Adım Çözüm

1
Analyze the completed steps in the CompTIA troubleshooting methodology.
The technician has identified the problem (Step 1), established a theory (Step 2), and successfully tested the theory (Step 3).
Determining the current phase of the troubleshooting cycle identifies what step comes next.
2
Identify the next sequential step in the 6-step CompTIA methodology.
Step 4 is 'Establish a plan of action to resolve the problem and implement the solution'.
After confirming the root cause, a corrective action plan must be formulated and executed prior to verification or documentation.
3
Select the option corresponding to Step 4.
Developing a plan to remove the cooler, reapply thermal paste, and properly seat the heat sink represents establishing a plan of action and implementing the solution.
This directly resolves the confirmed physical cooling issue.

Anahtar Kavram

CompTIA 6-Step Troubleshooting Methodology Sequence
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Troubleshooting Methodology

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