A user on a Windows 11 workstation reports that entering standard URLs into the web browser automatically redirects to an external promotional search engine. Additionally, intrusive pop-up windows display continuously, even when visiting trusted internal sites. Further inspection reveals that an unauthorized extension altered browser defaults and local host resolution has been tampered with. Which of the following remediation actions should the technician perform to address these issues? (Select TWO.)
- Remove the unauthorized browser extension and reset browser configuration settings to default.Cevap
- Inspect the local Windows hosts file and clear any unauthorized static IP mapping entries.Cevap
- CClear the browser cache and temporary web files to delete stored tracking cookies.
- DOpen Credential Manager in Control Panel to delete stored web browser authentication passwords.
Cevap
The technician should remove the unauthorized browser extension and reset browser settings, as well as inspect and clean unauthorized IP mappings from the local Windows hosts file.
Resolving browser hijacks and unauthorized pop-ups requires tackling both application-level components (removing malicious extensions and resetting configuration defaults) and OS-level redirection vectors (clearing unauthorized entries in the local hosts file).
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Web Browser Hijacking and Local Name Resolution Troubleshooting