A desktop support technician is troubleshooting a workstation that displays a "No boot device available" error on startup following a physical office relocation. The technician interviewed the user, reviewed system logs, and established a theory that the internal storage drive cable became loose during transit. The technician opened the workstation chassis, discovered an unseated SATA data cable, reconnected it securely, and confirmed that the operating system now boots successfully to the desktop login screen. Which of the following actions should the technician take NEXT according to the CompTIA 6-step troubleshooting methodology?
- Verify full system functionality and implement preventive measures to prevent future occurrences.Cevap
- BDocument the root cause, corrective actions taken, and final outcome in the incident management system.
- CReconfigure the primary drive network host settings to acquire an IP address lease directly from the DNS server.
- DReplace the SATA drive with an M.2 form factor drive under the assumption that all M.2 slots automatically support high-speed NVMe PCIe protocols.
Cevap
Verify full system functionality and implement preventive measures to prevent future occurrences.
The CompTIA troubleshooting methodology follows a strict sequence: 1. Identify the problem, 2. Establish a theory of probable cause, 3. Test the theory to determine cause, 4. Establish a plan of action and implement the solution, 5. Verify full system functionality and implement preventive measures, 6. Document findings, actions, and outcomes. Because the technician has successfully reconnected the physical cable and confirmed basic system booting, the immediate next action is Step 5: verifying complete system functionality and applying preventive measures.
Adım Adım Çözüm
Anahtar Kavram
CompTIA 6-Step Troubleshooting Methodology Order