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Zorluk: KolayResolving System File Corruption and Driver Issues

A user's computer running Windows 11 experiences blue screen errors immediately after a recent video driver update. The system can start in Safe Mode. Which action in Device Manager should a technician take first to restore system stability?

  1. Select the video card properties and execute a Roll Back Driver operation.Cevap
  2. B
    Run the sfc /scannow command to repair corrupted driver files.
  3. C
    Open Event Viewer to clear all logged system errors and warnings.
  4. D
    Execute the chkdsk /f command to resolve disk file path corruptions.

Cevap

Select the video card properties and execute a Roll Back Driver operation in Device Manager.
Rolling back the driver in Device Manager uninstalls the newly updated driver and reinstates the previously working driver version. This is the recommended first step when system instability or Stop errors occur immediately following a driver update.

Adım Adım Çözüm

1
Identify the cause of system instability as a recent device driver update.
Recognize that reverting to the previous functional driver is the fastest remediation step.
When system crashes coincide with a driver update, the newly installed driver is the primary failure vector.
2
Boot into Safe Mode and open Device Manager.
Access the properties of the updated display adapter.
Safe Mode loads generic drivers, preventing the unstable driver from crashing the OS while performing administrative tasks.
3
Click 'Roll Back Driver' on the Driver tab.
Windows restores the previously installed driver version.
This removes the problematic driver package and re-instates the last working driver version without requiring a full OS recovery.

Anahtar Kavram

Device Driver Rollback in Device Manager
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Konular

Resolving System File Corruption and Driver Issues

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