A technician is troubleshooting an office workstation that cannot access internet resources. After gathering information and questioning the user, the technician suspects the workstation's static IP address settings were misconfigured during a recent subnet migration. The technician temporarily changes the workstation to receive an automatic IP address via DHCP and successfully loads several external web pages, confirming the root cause. According to the CompTIA troubleshooting methodology, which of the following actions should the technician take NEXT?
- Establish a plan of action to resolve the problem and implement the permanent solution.Cevap
- BImplement preventive measures such as locking user network configuration permissions.
- CReplace the unmanaged network switch connecting the workstation to the local subnet.
- DReconfigure the corporate DNS server to automatically issue default gateway addresses.
Cevap
Establish a plan of action to resolve the problem and implement the permanent solution.
The scenario describes a technician who has just completed Step 3 of the CompTIA troubleshooting methodology (testing the theory to determine cause). According to the methodology, the immediate NEXT step is Step 4: Establish a plan of action to resolve the problem and implement the solution.
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CompTIA 6-Step Troubleshooting Methodology Order