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Zorluk: OrtaResolving System File Corruption and Driver Issues

A desktop support technician is servicing a Windows workstation that experiences repeated Stop Error (BSOD) crashes immediately after a third-party device driver was automatically updated. The system is unstable in standard Windows mode. Which TWO of the following actions should the technician perform to restore system stability and repair corrupted system files?

  1. Boot the system into Safe Mode and use Device Manager to roll back the recently updated device driver.Cevap
  2. Run DISM /Online /Cleanup-Image /RestoreHealth prior to executing sfc /scannow in an elevated command prompt.Cevap
  3. C
    Run sfc /scannow before running DISM to ensure the Windows Component Store is restored first.
  4. D
    Open Programs and Features in Control Panel to remove core system driver INF files directly from the WinSxS directory.

Cevap

The technician should boot into Safe Mode to roll back the bad driver using Device Manager, and run DISM /Online /Cleanup-Image /RestoreHealth before running sfc /scannow to fix any system file corruption.
Rolling back the driver in Safe Mode resolves instability caused by the bad third-party update. Running DISM prior to SFC restores the component store image first, ensuring SFC has clean system files to repair corruption.

Adım Adım Çözüm

1
Boot into Safe Mode and access Device Manager.
System boots with essential drivers, allowing stable navigation to open Device Manager and select Driver Roll Back on the faulty device.
Safe Mode prevents third-party drivers from executing, stabilizing the OS so driver management can be safely performed.
2
Open an elevated Command Prompt and execute DISM /Online /Cleanup-Image /RestoreHealth.
The Windows Component Store image is verified and repaired using Windows Update or local repair sources.
DISM must repair the component store first so SFC has a valid repository to pull replacement files from.
3
Execute sfc /scannow in the elevated Command Prompt.
Protected system files are scanned, and corrupted files are replaced using clean versions from the component store.
SFC repairs actual operating system files once the component store payload is confirmed healthy.

Anahtar Kavram

Driver Rollback and Sequential SFC/DISM Repair Order
Tahmini Süre:1m 30s
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Konular

Resolving System File Corruption and Driver Issues

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