Examkin

Soru

Zorluk: OrtaTroubleshooting Methodology

A technician is troubleshooting a CAD workstation that abruptly shuts down during high-load rendering tasks. The technician gathers symptoms, reviews system event logs indicating thermal threshold events, and establishes a theory that the CPU cooling fan has failed. To test the theory, the technician opens the case, powers on the workstation, and visually confirms that the CPU fan is not spinning. Which of the following is the NEXT step the technician should take according to the standard CompTIA troubleshooting methodology?

  1. Establish a plan of action to resolve the problem and implement the solution.Cevap
  2. B
    Document the root cause and complete resolution details in the ticketing system.
  3. C
    Configure hardware temperature monitoring alerts as a preventive measure.
  4. D
    Reconfigure the subnets on the local Layer 2 switch to reduce system telemetry load.

Cevap

Establish a plan of action to resolve the problem and implement the solution.
According to the CompTIA troubleshooting methodology, the steps are: 1. Identify the problem, 2. Establish a theory of probable cause, 3. Test the theory to determine cause, 4. Establish a plan of action to resolve the problem and implement the solution, 5. Verify full system functionality and, if applicable, implement preventive measures, 6. Document findings, actions, and outcomes. Because the technician has just tested and confirmed the theory that the CPU fan failed (Step 3), the immediate next step is to establish a plan of action and implement the solution (Step 4).

Adım Adım Çözüm

1
Identify the current stage of the troubleshooting process from the scenario.
The technician identified the problem (Step 1), established a theory (Step 2), and tested the theory by observing the non-functional CPU fan (Step 3).
Determining the completed steps establishes where the technician currently resides in the CompTIA 6-step framework.
2
Determine the mandatory next step in the CompTIA troubleshooting methodology.
After confirming the theory (Step 3), the technician must proceed to Step 4: Establish a plan of action to resolve the problem and implement the solution.
The CompTIA methodology dictates a sequential progression: Identify problem -> Establish theory -> Test theory -> Plan and implement solution -> Verify functionality and implement preventive measures -> Document findings.

Anahtar Kavram

CompTIA 6-Step Troubleshooting Methodology Order
Bu soruyu puanla

Konular

Troubleshooting Methodology

Bu konudan daha fazla soru