An IT support technician is troubleshooting a Windows workstation that experiences random Stop errors (BSOD) following a bad graphics driver update that also corrupted system files. Arrange the following repair steps in the correct sequence to resolve both the driver issue and system file corruption.
- 1Boot the workstation into Safe Mode.
- 2Open Device Manager and roll back the display adapter driver to the previously stable version.
- 3Execute dism /online /cleanup-image /restorehealth in an elevated Command Prompt.
- 4Execute sfc /scannow in the elevated Command Prompt.
- 5Restart the system into normal mode and verify operational stability.
Cevap
The correct troubleshooting sequence is: 1) Boot the workstation into Safe Mode, 2) Open Device Manager and roll back the display adapter driver to the previously stable version, 3) Execute dism /online /cleanup-image /restorehealth in an elevated Command Prompt, 4) Execute sfc /scannow in the elevated Command Prompt, and 5) Restart the system into normal mode and verify operational stability.
The correct repair procedure follows standard CompTIA software troubleshooting best practices: First, isolate the system from active driver crashes by booting into Safe Mode. Next, roll back the problematic driver in Device Manager to stabilize hardware interaction. Third, repair the Windows Component Store using DISM (/RestoreHealth) so that clean payload files are available. Fourth, execute System File Checker (SFC /scannow) to replace corrupted protected system files using the healthy Component Store. Finally, reboot into normal operating mode to confirm system stability.
Adım Adım Çözüm
Anahtar Kavram
System File and Driver Repair Sequencing (Safe Mode → Driver Rollback → DISM /RestoreHealth → SFC /scannow)
Tahmini Süre:1m 30s