A field technician is troubleshooting a mobile workstation that fails to complete POST following a hardware memory upgrade. Upon powering on the system, the display remains blank, and the power LED flashes a repeating pattern of three short blinks followed by one long blink. Believing the system board firmware is corrupted, the technician unsuccessfully attempts a USB BIOS recovery procedure. Which of the following is the most appropriate NEXT step for the technician to resolve the issue?
- Remove the newly installed RAM module and verify that its specific SO-DIMM form factor, voltage, and density match the motherboard's slot requirements.Cevap
- BReplace the installed memory with a standard full-sized unbuffered DDR4 DIMM module to test channel stability.
- CReplace the motherboard assembly under the assumption that the integrated graphics controller or internal display cable has suffered a hardware failure.
- DBoot the system using an external USB flash drive to perform a clean operating system reinstallation.
Cevap
Remove the newly installed RAM module and verify that its specific SO-DIMM form factor, voltage, and density match the motherboard's slot requirements.
The diagnostic LED blink sequence indicates a POST memory detection error caused by the recent RAM upgrade. The technician must inspect the installed SO-DIMM module to ensure its form factor, speed, and density meet motherboard specifications and that it is fully seated in the slot.
Adım Adım Çözüm
Anahtar Kavram
Identifying diagnostic POST light codes and resolving mobile workstation SO-DIMM initialization and compatibility failures.
Tahmini Süre:2m 0s