A technician is troubleshooting a computer running Windows that began crashing with Stop errors immediately after a recent graphics card driver update. The technician needs to restore system stability by reverting the faulty driver and verifying that protected system files are intact. Which TWO of the following actions should the technician perform?
- Perform a driver rollback in Device Manager to restore the previous device driver.Cevap
- Run sfc /scannow from an elevated command prompt to inspect and repair protected system files.Cevap
- CExecute chkdsk /f to rebuild corrupted Windows component store files.
- DUse the Indexing Options utility in Control Panel to restore missing driver binaries.
Cevap
The technician should perform a driver rollback in Device Manager and run the sfc /scannow utility from an elevated command prompt.
Rolling back the driver in Device Manager reverts the system to the last known working graphics driver, directly addressing crashes caused by the recent update. Running sfc /scannow from an elevated command prompt scans protected system files and replaces damaged ones, ensuring operating system file integrity.
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Anahtar Kavram
Device Driver Rollback and System File Checker (SFC)