A desktop support technician is performing an on-site service call to fix a local printing issue at a user's workstation. While working at the desk, the technician notices open confidential human resources evaluations displayed on the monitor and printed salary sheets lying next to the printer tray. Which of the following actions demonstrate proper professional communication and privacy standards in this situation? (Select TWO.)
- Maintain strict confidentiality by refraining from reading, inspecting, or sharing any sensitive information observed on the desk or screen.Cevap
- Politely ask the user to lock their workstation screen or secure sensitive physical documents before continuing the repair.Cevap
- CRead through the printed salary sheets to verify whether print spooler encoding corrupted the document text.
- DTake photographs of the exposed confidential records to upload into the ticket as evidence of a security violation.
Cevap
The technician must maintain confidentiality by avoiding inspecting sensitive materials and politely asking the user to lock their screen or secure confidential paperwork.
Professional communication and operational procedures require technicians to uphold strict confidentiality whenever sensitive data or PII is visually exposed during support activities. Upholding privacy by not browsing files and politely requesting the user to lock their screen or hide sensitive documents protects both the customer and the technician.
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Anahtar Kavram
Professional Conduct, Confidentiality, and User Privacy