A senior infrastructure administrator is planning a major upgrade to an enterprise directory service schema across an organization's domain controllers. Place the standard change management phases in the correct chronological order from first step to final step.
- 1Define the purpose and scope of the proposed system modification.
- 2Perform a risk assessment and formulate a documented backout plan.
- 3Submit the change request to the Change Advisory Board (CAB) for formal approval.
- 4Notify affected end users and schedule execution during an approved maintenance window.
Cevap
The proper change management sequence begins by defining the purpose and scope, followed by performing a risk assessment and documenting a backout plan, then obtaining Change Advisory Board (CAB) approval, and finally notifying end users while scheduling the maintenance window.
In standard ITIL and CompTIA change management workflows, the initial step is defining the purpose and scope of the proposed change. Next, engineers evaluate potential risks and construct a comprehensive backout plan. Once these prerequisites are met, the request is submitted to the Change Advisory Board (CAB) for formal review. Upon receiving CAB approval, administrators notify affected end users and schedule the implementation within an authorized maintenance window.
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Anahtar Kavram
Change Management Process Lifecycle